Arrearage Management Plan Program
In the pandemic, utilities have stopped disconnections for customers unable to pay their bills, but customers are still accruing debt. SVCE has joined a state program to provide bill relief to qualifying customers. The program will reduce unpaid balances on electricity bills that have accrued due to the pandemic. Arrearage Management Plan is a 12-month program that will provide up to $8,000 of bill forgiveness to each eligible customer.
To be eligible, customers must:
- Be enrolled in the California Alternate Rates for Energy (CARE) or Family Electric Rate Assistance (FERA) bill assistance programs and:
- Have been a PG&E electric distribution customer for a minimum of six months
- Made at least one on-time payment within 24 months
- Owe at least $500 on their electricity bill (or $250 for gas-only customers) for more than 90 days
Eligible customers can apply through PG&E on their Payment Assistance Webpage.
Payment Arrangement Plans
Payment Arrangement Plans offers flexible payment plans to spread balance out, up to 12 months or choose an extension allowing full payment later. This allows you to schedule payment of your current balance over several months to help manage temporary financial strains. To enroll sign in to your PG&E account and scroll down to ‘Payment Options’.
CARE & FERA Programs
California Alternate Rates for Energy (CARE) & Family Electric Rate Assistance (FERA) programs administered by PG&E provide discounts of up to 20-35% on energy bills for income-qualified customers. In light of COVID-19, if you have recent changes in your finances or lost your job, even if receiving unemployment benefits, you may be eligible for a reduced energy rate through the CARE and FERA programs. To see if you qualify and apply visit PG&E’s CARE & FERA webpage.
Medical Baseline Allowance
Medical Baseline Allowance is an assistance program for residential customers who depend on power for certain medical and independent living needs. The program includes assistance with a lower rate on your monthly energy bill and additional notifications in advance of a Public Safety Power Shutoff.
Residents that qualify may receive an allowance of approximately 500 kWh of electricity at the lowest rate each month based on the medical condition and device. The program is administered through PG&E and the discount applies to both the Silicon Valley Clean Energy generation portion of your bill and PG&E delivery portion of your bill. Visit the webpage to learn more and apply.
Low Income Home Energy Assistance Program (LIHEAP)
LIHEAP is a federally-funded assistance program overseen by the California Department of Community Services and Development (CSD) and administered regionally by Sacred Heart Community Service. LIHEAP offers assistance to customers to help pay energy bills, emergency assistance with utility shut-off notices and home weatherization to help reduce energy usage.
Relief for Energy Assistance Through Community Help (REACH)
The REACH program is administered by the non-profit Dollar Energy Fund and provides income-qualified customers with a one-time energy credit each year for up to $300 depending on a past due bill. The program helps customers pay for energy during a crisis and keep utilities services turned on in times of hardship. Learn more and enroll at PG&E’s REACH webpage.
Emergency Rental Assistance Program
As part of the December 2020 Federal Stimulus Bill, income-eligible households can receive rent and utility bill payment assistance through California COVID-19 Rent Relief. To learn more and apply visit the California Housing webpage.
Homeowner Assistance Fund
Through the 2021 American Rescue Plan, income-eligible customers may be eligible for mortgage and utility bill assistance with the Homeowner Assistance Fund. While the State of California is still finalizing the logistics of the fund, you sign-up for CalHFA’s announcement newsletter at the California Housing Financing Agency webpage.