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Financial Assistance Programs

Silicon Valley Clean Energy (SVCE) provides carbon-free electricity at costs below PG&E rates to residents and businesses in 13 communities within  Santa Clara County. SVCE partners with PG&E, meaning that PG&E still provides the same reliable electric and gas delivery and maintenance service, and still sends you a monthly energy bill.

Clean energy. Same financial assistance programs.

As an SVCE customer, your energy assistance programs remain the same and continue to apply to your monthly electricity bill, but with a greater discount as an added benefit of being an SVCE customer.

Customers who are enrolled with Silicon Valley Clean Energy still receive their discounts from CARE, FERA, LIHEAP, and Medical Baseline programs. PG&E administers these programs, with the exception of LIHEAP as it is a federal program, and through SVCE’s partnership with PG&E new and existing SVCE customers can participate in these financial assistance programs. Learn more about these programs and how to enroll with the information below.

CARE & FERA Programs

California Alternate Rates for Energy (CARE) & Family Electric Rate Assistance (FERA) programs administered by PG&E provide discounts of up to 20-35% on energy bills for income-qualified customers. In light of COVID-19, if you have recent changes in your finances or lost your job, even if receiving unemployment benefits, you may be eligible for a reduced energy rate through the CARE and FERA programs. To see if you qualify and apply visit PG&E’s CARE & FERA webpage.

storyboard on how to sign up for CARE/FERA programs

Medical Baseline Allowance

Medical Baseline Allowance is an assistance program for residential customers who depend on power for certain medical and independent living needs. The program includes assistance with a lower rate on your monthly energy bill and additional notifications in advance of a Public Safety Power Shutoff.

Your PG&E Medical Baseline Allowance remains the same and continues to apply to your monthly electricity bill. Given that SVCE Medical Baseline customers do not incur the typical Power Charge Indifference Adjustment (PCIA), a fee charged by PG&E, you receive over 15% savings on your monthly electricity bill as an SVCE customer!

Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP is a federally-funded assistance program overseen by the California Department of Community Services and Development (CSD) and administered regionally by Sacred Heart Community Service. LIHEAP offers assistance to customers to help pay energy bills, emergency assistance with utility shut-off notices  and home weatherization to help reduce energy usage.

Arrearage Management Plans Program

In the pandemic, utilities have stopped disconnections for customers unable to pay their bills, but customers are still accruing debt. SVCE has joined a state program to provide bill relief to qualifying customers. The program will reduce unpaid balances on electricity bills that have accrued due to the pandemic. The Arrearage Management Plans Program is a 12-month program that will provide up to $8,000 of bill forgiveness to each eligible customer. To be eligible, customers must:

  • Be enrolled in the California Alternate Rates for Energy (CARE) or Family Electric Rate Assistance (FERA) bill assistance programs and:
    • Have been a PG&E electric distribution customer for a minimum of six months
    • Made at least one on-time payment within 24 months
    • Owe at least $500 on their electricity bill (or $250 for gas-only customers) for more than 90 days

Eligible customers can apply through PG&E.