Customers Can Choose Their Preferred Rate Plan at Any Time
Customers Who Automatically Transition to the Time-of-Use Rate Plan Will Receive Risk-Free Bill Protection for the First Year
SANTA CLARA COUNTY, Calif. – As part of a multi-year, statewide energy policy to create a cleaner energy future for California, Pacific Gas and Electric Company (PG&E), Silicon Valley Clean Energy (SVCE), and San José Clean Energy (SJCE) will move approximately 395,000 eligible residential electric customers currently on a tiered rate plan called E-1 to a Time-of-Use (TOU) rate plan in June 2021. On the Time-of-Use (Peak Pricing 4:00 p.m. – 9:00 p.m. Every Day) rate plan, when customers use energy is as important as how much they use. Customers are encouraged to shift some energy use to times when rates are lower, demand is lower, and renewable resources, like solar and wind power, are most plentiful.
The transition to this Time-of-Use rate plan will occur by geographical region and affect approximately 2.5 million customers in PG&E’s service area in stages through 2022. Customers in Santa Clara County – except for the cities of Santa Clara and Palo Alto, who are served by municipal utilities – will receive a series of notifications by mail starting this month to allow them ample time to make a choice if they prefer another rate plan.
“To ensure our customers are fully aware of the transition to the Time-of-Use rate and how the program works, we’re communicating this change more than 90 days ahead, and we’ll continue to share information before each regional transition takes place,” said Laurie Giammona, Senior Vice President and Chief Customer Officer for PG&E. “And, customers can choose the rate plan that best fits their needs and lives at any time.”
All California investor-owned electric utilities are required to automatically transition customers to the Time-of-Use rate plan to support a cleaner, healthier and more reliable energy grid. PG&E, SVCE, and SJCE do not profit from this change. Customers can choose an alternate Time-of-Use rate plan or another rate plan, including the Tiered rate plan, at any time. Customers enrolled in the Medical Baseline program will not be part of the automatic transition.
“Collectively, our customers are expected to save more than $2 million on their electricity bills by transitioning to Time-of-Use rates,” said Lori Mitchell, Director of the City of San José Community Energy Department, which operates SJCE. “Not only will many customers save money, the shift in energy use to lower-priced times of the day will lead to a cleaner and more reliable energy grid, creating a healthier and more livable California for all.”
“Shifting when customers use electricity, combined with our ongoing work to build more renewables and energy storage, will help California continue to lead the way to a cleaner energy future,” said Girish Balachandran, CEO of SVCE. “As we move to powering homes, businesses and transportation solely with clean electricity, the Time-of-Use transition will help us meet our local and state climate goals while saving many customers money.”
PG&E, SVCE, and SJCE customers who automatically transition to this Time-of-Use rate plan will receive risk-free Bill Protection for the first 12 months. If a customer pays more on the Time-of-Use (Peak Pricing 4:00 p.m. – 9:00 p.m. Every Day) rate plan than they would have on their current rate plan, PG&E, SVCE, and SJCE will automatically credit the customer the difference for the first year.
More About Time-of-Use Rate Plans
Customers on these rate plans can choose to shift and reduce some energy use to lower-cost time periods (19 hours) every day, including weekends and holidays. The hours of 4:00 p.m. to 9:00 p.m. are higher priced (peak times). All other times are lower priced (off-peak).
Starting in 2018, approximately 150,000 residential customers from across the service area representing diversity in climate, household size and energy use were randomly selected as part of the first phase of transitions. Eighty percent of those customers stayed on the new Time-of-Use rate plan for more than a year. PG&E incorporated feedback from this initial group into the plans for the full rollout.
For more information about the transition to Time-of-Use rates, customers can visit www.pge.com/toutransition, www.svcleanenergy.org/time-of-use and www.sanjosecleanenergy.org/tou. To view a customized rate plan comparison, customers can visit their account online at www.pge.com/TOUchoice. Dedicated rate plan specialists are available at 1-866-743-7945 to answer questions and help customers choose a rate plan.
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, with more than 23,000 employees, the company delivers some of the nation’s cleanest energy to 16 million people in Northern and Central California. For more information, visit pge.com and pge.com/news.
San José Clean Energy is the new electricity generation service provider for residents and businesses in the City of San José, operated by the City’s Community Energy Department. Governed by the City Council, it provides more than 345,000 residential and commercial electricity customers with clean power options at competitive prices from sources like solar, wind, and hydropower. For more information, please visit SanJoseCleanEnergy.org. Follow us on Facebook, Twitter, Instagram and LinkedIn @SJCleanEnergy.
Silicon Valley Clean Energy is a not-for-profit, community-owned agency providing clean electricity from renewable and carbon-free sources to more than 270,000 residential and commercial customers in 13 Santa Clara County jurisdictions. As a public agency, net revenues are returned to the community to keep rates competitive and promote clean energy programs. Silicon Valley Clean Energy is advancing innovative solutions to fight climate change by decarbonizing the grid, transportation, and buildings. Learn more at SVCleanEnergy.org.
Pamela Leonard, Silicon Valley Clean Energy Communications Manager
O: 408-721-5301 x1004 | M: 530-306-0122