Understanding Your Bill

This guide is to help you understand the changes to your PG&E bill with SVCE’s generation service. While SVCE is in charge of procuring the energy you use, you’ll still get your normal PG&E bill.

  • PG&E will no longer charge you for electric generation; SVCE now procures energy on your behalf, from carbon-free and renewable energy sources.
  • PG&E will continue to charge for electric delivery – the transmission and delivery of your electricity – as well as required regulatory and program charges, at the same rates they always have. To learn more about your PG&E energy statement visit pge.com.
  • PG&E fees specific to Community Choice Energy Programs – these fees are factored into SVCE’s rate setting process so that in total, customers still save money compared to PG&E’s generation rates

Because PG&E and SVCE are working together to provide your electric service, your bill will include charges from both PG&E and SVCE, but there will never be any duplicate charges.

The example bill below is based on a E-1 rate schedule, or a typical residential customer.

 

1

Account Number
This is your PG&E account number, which you will need when upgrading to GreenPrime or opting out of SVCE service.

2

PG&E Delivery Charges
PG&E charge to deliver electricity over their existing transmission lines, maintain infrastructure and other fees to support customer service and billing.

3

SVCE Generation Charge
This charge is to cover Silicon Valley Clean Energy’s cost of purchasing clean, 100% carbon-free electricity for customers.

4

Total Amount Due
Includes PG&E’s electric delivery charge, SVCE’s electric generation service and PG&E gas service, if applicable. This is the total amount you pay to PG&E, conveniently on one bill for services proved by both PG&E and SVCE.

 

 

5

Your Electric Charges Breakdown
This is the sum of charges from electric generation, distribution and other fees, taxes and programs that fund regional or statewide programs such as assistance and efficiency rebate programs.

 

 

6

Service Agreement ID
A service agreement documents your particular arrangement with PG&E (including billing days, metering information, and other factors) in order to calculate applicable charges. For customers with multiple meters under a single PG&E account, each meter will have a unique Service Agreement ID number.

7

Tier Usage
This marker shows the highest tier you are being charged at. If your electric use is more than your Tier 1 Allowance, which is set by state law, and crosses into Tier 2 or 3, the price you pay per kWh will increase. 

8

Generation Credit
This is the generation fee now provided by SVCE’s generation service, so PG&E credits this charge back to your account to avoid any duplication of generation fees.

9

Power Charge Indifference Adjustment
PG&E charges Silicon Valley Clean Energy customers a Power Charge Indifference Adjustment (PCIA), which is calculated based on the number of kilowatt-hours used each month. The PCIA is intended to ensure that SVCE customers pay the difference between what PG&E paid for power contracted to serve them prior to their switch, and the current market value of that power. For most SVCE customers, the PCIA is currently two to three cents per kilowatt-hour, depending on when the customer switched to Silicon Valley Clean Energy and whether they are a residential or a commercial customer. The PCIA charge is factored into SVCE’s rate setting process so that in total, customers still save money compared to PG&E’s rates.

10

Franchise Fee Surcharge
The Franchise Fee is collected from PG&E to cover costs associated with rights to use public streets to provide gas and electric service. The franchise fee is factored into SVCE’s rate setting process so that in total, customers still save money compared to PG&E’s rates.

11

Utility Users’ Tax
The Utility Users Tax does vary from city-to-city in SVCE’s service area, and may not apply to every community in our jurisdiction.

 

 

12

ESP Customer Number
This is your Energy Service Provider (ESP) Customer number for SVCE.

13

Rate Schedule
This is your rate schedule determined by PG&E.

14

Utility Users Tax 
The Utility Users Tax does vary from city-to-city in SVCE’s service area, and may not apply to every community in our jurisdiction.

15

Energy Surcharge
This fee is collected on behalf of the California Energy Commission and applies to all customers, regardless of service provider. The California legislature established the Energy Commission tax in 1975. The tax provides additional funding for the California Energy Commission.

Questions? We’re Here To Help

SVCE and PG&E are dedicated to working together to make your power service and billing as simple and convenient as we can. If you have questions about your SVCE charges, call us at 1-844-474-SVCE (7823) or email us at info@SVCleanEnergy.org. For questions about other PG&E charges, call PG&E at 1-866-743-0335.