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Understanding Your Bill

This guide is to help you understand the changes to your PG&E bill with SVCE’s generation service. While SVCE is in charge of procuring the energy you use, you’ll still get your normal PG&E bill.

  • PG&E will no longer charge you for electric generation; SVCE now procures energy on your behalf, from carbon-free and renewable energy sources. info
  • PG&E will continue to charge for electric delivery – the transmission and delivery of your electricity – as well as required regulatory and program charges, at the same rates they always have. To learn more about your PG&E energy statement visit pge.com.
  • PG&E adds fees specific to Community Choice Energy Programs – these fees are factored into SVCE’s rate setting process so that in total, customers still save money compared to PG&E’s generation rates

Because PG&E and SVCE are working together to provide your electric service, your bill will include charges from both PG&E and SVCE, but there will never be any duplicate charges.

The example bill below is based on a E-1 rate schedule, or the most common rate for a residential customer.

For a quick analysis of your own bill, download this helpful worksheet to calculate the cost difference of what you pay for electric generation with SVCE.

**Watch our Understanding Your Bill video below for a quick overview of what you need to know about SVCE charges on your PG&E Energy Statement.**

PGE BILL 1_ElectricOnly_v2_2019_web-indicators-01

1

Account Number
This is your PG&E account number. SVCE also references this number.

2

PG&E Delivery Charges
PG&E charge to deliver electricity over their existing transmission lines, maintain infrastructure and other fees to support customer service and billing.

3

SVCE Generation Charge
This charge is to cover Silicon Valley Clean Energy’s cost of purchasing carbon-free electricity for customers as well as required taxes.

4

Total Amount Due
Includes PG&E’s electric delivery charge, SVCE’s electric generation service and PG&E gas service, if applicable. This is the total amount you pay to PG&E, conveniently on one bill.

energy statement screenshot

5

Your Electric Charges Breakdown
This is the sum of charges from transmission, distribution and other fees, taxes and programs that fund regional or statewide programs such as assistance and efficiency rebate programs.

PGE BILL 3_ElectricOnly_v2_2019_web-indicators-01-01

6

Service Agreement ID
A service agreement documents your particular arrangement with PG&E (including billing days, metering information, and other factors) in order to calculate applicable charges. For customers with multiple meters under a single PG&E account, each meter will have a unique Service Agreement ID number.

7

Tier Usage
This marker shows the highest tier you are being charged at. If your electric use is more than your Tier 1 Allowance, which is set by state law, and crosses into Tier 2, the price you pay per kWh will increase. Customers on a Time-of-Use rate do not have tiers and instead pay different prices for when they use electricity during peak or off-peak times.

8

Generation Credit
Now that SVCE provides generation services, PG&E credits back to your account the amount they would have charged for the same generation services.

9

Power Charge Indifference Adjustment
PG&E charges SVCE customers a Power Charge Indifference Adjustment (PCIA), which is calculated based on the number of kilowatt-hours used each month. The PCIA is intended to ensure that SVCE customers pay the difference between what PG&E paid for power contracted to serve them prior to their switch, and the current market value of that power.  The PCIA charge is factored into SVCE’s rate setting process. In total, SVCE customers still save money compared to PG&E’s rates.

10

Franchise Fee Surcharge
The Franchise Fee is collected from PG&E to cover costs associated with rights to use public streets to provide gas and electric service. The Franchise Fee is factored into SVCE’s rate setting process. In total, customers still save money compared to PG&E’s rates.

11

Utility Users’ Tax
The Utility Users’ Tax varies from city-to-city in SVCE’s service area, and may not apply to every community in our jurisdiction.

PGE BILL 4_ElectricOnly_ESPNumber_v2_2019_web-indicators-01

12

ESP Customer Number
This is your Energy Service Provider (ESP) customer number for SVCE.

13

Rate Schedule
This is your rate schedule determined by PG&E.

14

Net Charges
This is the SVCE generation cost, based on the number of kilowatt hours (kWh) used times the SVCE generation rate.

15

Utility Users’ Tax 
The Utility Users’ Tax varies from city-to-city in SVCE’s service area, and may not apply to every community in our jurisdiction.

16

Energy Surcharge
This fee is collected on behalf of the California Energy Commission and applies to all customers, regardless of service provider. The California legislature established the Energy Commission tax in 1975. The tax provides additional funding for the California Energy Commission.

Questions? We’re Here To Help

SVCE and PG&E are dedicated to working together to make your power service and billing as simple and convenient as we can. If you have questions about your SVCE charges, call us at 1-844-474-SVCE (7823) or email us at customerservice@SVCleanEnergy.org. For questions about other PG&E charges, call PG&E at 1-866-743-0335.