COVID-19 Response

The coronavirus (COVID-19) pandemic marks an unprecedented time in our modern history, impacting all aspects of our everyday lives. Silicon Valley Clean Energy is taking special steps to support our customers and our strong and thoughtful local communities during this challenging time.

$10 Million for Customer Relief & Community Resilience Programs

SVCE is committing $10 million to programs providing relief to customers and communities. The programs will include direct financial support for lower-income customers, resiliency improvements at community and emergency facilities, and supplemental training programs for electrical, plumbing and mechanical workers impacted by shelter-in-place orders.

On Bill Credits

Credits for Income-Qualified CARE & FERA Customers

SVCE is applying $100 bill credits to income-qualified CARE/FERA customers in $50 increments for the months of June and July. Qualifying customers will be notified by SVCE via a letter sent by mail and there is no need to take any action as the credit will be reflected on bills automatically. To learn more about the discounted energy rate CARE/FERA program visit PG&E’s CARE & FERA Webpage .

Credits for Qualified Small Businesses 

SVCE is supporting the small business community by providing a $250 on-bill credit to qualifying local small businesses. Qualifying businesses will receive information on how to apply for the credit in a letter sent from SVCE via mail.   

Workforce Relief

FutureFit Fundamentals Contractor Training

SVCE will be developing and delivering FutureFit Fundamentals Contractor Training program to provide the tools and resources for five different areas of all-electric building technologies. Local contractors, apprentices and journeymen will be eligible to receive a $500 financial relief stipend upon completion of the online electrification training program.
If you would like to be updated on the workforce relief training program details and how to participate, please click on the button below to submit your contact information.  SVCE will reach out with program updates.

Community Resilience

SVCE is investing $5 million in community resilience. Through planning and infrastructure development, these funds will help local jurisdictions reduce the economic and public health impacts from power outages while supporing local clean energy jobs and reducing emissions.

Keeping Electricity Affordable for All

Discounted Electricity Rates

Silicon Valley Clean Energy (SVCE) is reducing electric generation rates to keep a 4% discount for all customers compared to PG&E’s generation service. Providing low rates is important in ensuring affordable electricity for customers in times of financial stress. To understand how this discount is applied go to our Understanding Your Bill page linked in the button below.

Maintaining Electricity Service for All Customers

In addition, SVCE will not be returning accounts to PG&E for a bundled electric service for any customer regardless of the payment status of their account. At such time that an all-clear is issued by the County of Santa Clara and other agencies in California, SVCE may resume its policy of returning non-paying customers to PG&E bundled electric service. As a community choice energy provider, SVCE does not shut off power to non-paying customers. Read more via the press release.

Additional Resources

Through SVCE’s partnership with PG&E, SVCE customers additionally qualify for the full range of relief programs outlined below offered by PG&E.

  • CARE/FERA Electricity Discount: If you have recent changes in your finances or lost your job, even if receiving unemployment benefits, you may be eligible for a reduced energy rate through CARE and FERA programs. Enrollment in CARE or FERA Programs can save qualified households 20-35% on their energy bill. To see if you qualify and apply visit: PG&E’s CARE & FERA Webpage .
storyboard on how to sign up for CARE/FERA programs
  • PG&E Programs: In addition to SVCE programs, customers are eligible to participate in qualifying PG&E payment plans and support. PG&E support includes:
    • REACH program – $100 credit towards bill payment for income qualified customers
    • flexible payment plans
    • updated Medical Baseline lower energy rate requirements

To learn more and apply for these programs visit: PG&E’s COVID-19 Protections Page

Resources for Municipal Partners

Through SVCE’s partnership with PG&E, SVCE customers additionally qualify for the full range of relief programs outlined below offered by PG&E.