Energy provider delivers clean power regardless of payment status
Sunnyvale, Calif. – Due to the hardships COVID-19 has created for the community, Silicon Valley Clean Energy (SVCE) has taken steps to ease customer concerns by halting late payment notices, and continuing to provide clean energy to all customers. This includes those who are behind in paying their power bills. Typically, SVCE returns non-paying customers to PG&E to receive service, but due to COVID-19, SVCE is suspending this practice until further notice. As a community choice energy provider, SVCE does not shut off power to non-paying customers.
In response to the Santa Clara County Shelter in Place order, SVCE offices are currently closed. Staff are continuing to work full-time, on a remote basis. Regular energy service will continue uninterrupted. The contact center will remain open and can be reached via phone at 1-877-474-7823.
“The well-being of our community members is our highest priority, and SVCE will continue to provide clean power to all customers regardless of their ability to pay at this time,” said Girish Balachandran, SVCE CEO. “We are working closely with our board of directors to establish new customer relief programs to assist customers and businesses in this difficult time.”
In partnership with PG&E, additional resources are available to qualifying customers at https://www.pge.com/en_US/about-pge/company-information/protective-protocols/covid19-protections.page?WT.mc_id=Vanity_covid19consumerprotections.
SVCE is in the process of developing programs related to the pandemic, to support additional customer relief and community resiliency. More information and newly available resources will be provided in the coming weeks.
About Silicon Valley Clean Energy
Silicon Valley Clean Energy is a community-owned agency serving the majority of Santa Clara County communities, acquiring clean, carbon-free electricity on behalf of more than 270,000 residential and commercial customers. As a public agency, net revenues are returned to the community to keep rates competitive and promote clean energy programs. Member jurisdictions include Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Milpitas, Monte Sereno, Morgan Hill, Mountain View, Saratoga, Sunnyvale and unincorporated Santa Clara County. SVCE is guided by a Board of Directors, which is comprised of a representative from the governing body of each member community. For more information, please visit SVCleanEnergy.org.
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