SVCE Customer Bill Protection for new Time-of-Use Rate
Peak Pricing 4-9 p.m. Everyday
What is Bill Protection?
Eligible customers transitioning to a Time-of-Use rate plan receive Bill Protection during their first 12 months on the new Time-of-Use rate. If you pay more during the first 12 months on the Time-of-Use rate plan than your previous Tiered Rate Plan (E-1), SVCE and PG&E will credit you the difference.
If you are unsatisfied with the Time-of-Use rate plan you can switch to another rate plan at any time, through PG&E’s website . Bill Protection will still apply for the time that you were on the Time-of-Use rate plan.
How will Bill Protection credits be applied?
PG&E will apply a bill credit to the transmission and distribution portion of the bill, and SVCE will provide a credit for the electric generation portion.