SVCE Customer Bill Protection for new Time-of-Use Rate
Peak Pricing 4-9 p.m. Everyday
What is Bill Protection?
Eligible customers transitioning to a TOU rate plan receive Bill Protection during their first 12 months on the new TOU rate. If you pay more during the first 12 months on the TOU rate plan than your previous Tiered Rate Plan (E-1), SVCE will credit you the difference amount at end of the 12 months.
If you are unsatisfied with the TOU rate plan you can switch to another rate plan at any time, through PG&E’s website . Bill Protection will still apply for the time that you were on the TOU rate plan.
